Harry Smith and Vera Gibbons discuss the top 5 things that drive us crazy about banks!
1. Fees
2. Lack of Disclosure
3. Changing Interest Rates
4. Low Savings Rates
5. Poor Customer Service
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Friday, May 21, 2010
Monday, March 16, 2009
Credit Unions Remain a Safe Haven
With banks failing weekly, savers worry about the longevity of their financial institutions and the security of their savings, while borrowers scramble to find willing lenders offering affordable rates.
Thankfully, more and more former bankers are finding safe haven in their local credit union. Credit unions seem like a no-brainer, boasting higher interest rates for savings and lower rates for loans than traditional banks.
Credit union membership rose 5 million from 2004 to 2008. Credit union lending rose $36 billion from 2007 to 2008, coinciding with a decrease in bank lending of $31 billion in the same year.
Not only do credit unions offer better rates, they blow the competition away with outstanding customer service, all without monetary assistance from the federal government.
"The credit union industry has proven solid," said Karen Dorway of BauerFinancial, a firm that analyzes banks and credit unions. Loans from credit unions increased 7% last year, largely due to first time mortgages and auto loans. Delinquencies on these loans are less than half of the amount of bank loan delinquencies.
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